Privacy Policy

This Privacy Policy governs the manner in which Primal Edge Health collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.primaledgehealth.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Primal Edge Health.

Effective as of November 20, 2023.

Table of Contents (click to view)

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b) personalization – we use cookies to store information about your preferences and to personalize the website for you;

(d) analysis – we use cookies to help us to analyze the use and performance of our website and services;

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Please note that blocking cookies may have a negative impact on the functions of many websites, including our Site. Some features of the Site may cease to be available to you.

How we use collected information

Primal Edge Health collects and uses Users personal information for the following purposes:

To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process transactions – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.

Changes to this privacy policy

Primal Edge Health has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: hello@primaledgehealth.com.

European Economic Area specific rights & protection under GDPR law

1) For the purposes of EU data protection legislation, Primal Edge Health is the controller of your Personal Information. Our Data Protection Officer can be contacted at hello@primaledgehealth.com.

2) Primal Edge Health collects personal information from visitors to our site and who subscribe to our services.

Through the process of accessing our services, we require your first & last name and email address. We may ask you for optional additional information during registration or requesting a service, as well as information via surveys from time to time. Surveys and any optional information requests may be ignored or left blank at your discretion. We use this information to better our service to you, and better cater our overall content to our user base. We use your first & last name and email address for authenticated access to our services. We also use your email address as the means of communication with you for notifications, updates, maintenance of services. It is also the means of communication & access to any of our services you requested such as member areas and mailing lists.

Cookies help us identify what is working and what is not on our website, and, is the mechanism used to store any preferences you may set or select when browsing the site and/or accessing member areas. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better.

Your IP allows us to better understand where our visitors are coming from and cater to their needs, and as a means to identify and prevent abuse.
The processing of personal data with us is based on legitimate interests.

3) The personal data received through Primal Edge Health is stored by us and may be sent to one of our sub-processors.

4) Primal Edge Health is hosted on servers hosted in the USA with DigitalOcean.com with CloudFlare as DNS.

We will protect the privacy and security of personal information according to this privacy statement, regardless of where it is processed or stored.

We employ reasonable technical, administrative, and physical safeguards to protect the confidentiality and security of your personal information.

We use industry-recognized technical safeguards, such as firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration.

We protect transmissions throughout our site via the use of encryption such as the Transport Layer Security (TLS) protocol.

Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your internet service provider or other networks and communications providers.

5) We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and provide our services to you.

6) As we are processing personal data on legitimate interests, you can exercise the following rights:

Right of access: you can ask us at any time to access your personal data by contacting us at hello@primaledgehealth.com.

Right to erasure: you can ask us at any time to delete all the personal data we are processing about you by contacting us at hello@primaledgehealth.com.

Right to object: you can object to the processing of your personal data by contacting us at hello@primaledgehealth.com.

Right to opt-out: you can opt-out at any time by contacting us at hello@primaledgehealth.com.

If you are using any of our services such as our mailing lists, you can click on the unsubscribe link at the bottom of the email at any time.

7) If you think that the way we process your personal data is infringing the law, you have the right to complain to the appropriate supervisory authority.

8) Providing us with your personal data is voluntary. Please note that refusal to provide certain data may make it impossible for you to use all or part of our website, and/or all or parts of our services.

9) Either Primal Edge Health, or one of our designated processors, may automatically process your personal data in the following ways:
We may assign to your profile extra meta tags (little content descriptors) to assist us in managing our data.
We may use web beacons to track who opened our emails and clicked links to measure campaign performance and improve features for you. We also use web beacons in emails to create reports about campaign performance and determine what actions you took.
In the event that you no longer engage with our content or services, you will be tagged as such. If, after an arbitrary time you fail to re-engage, you may be automatically removed from our systems as further processing of your personal data is no longer necessary.

9) Either Primal Edge Health, or one of our designated processors, may automatically process your personal data in the following ways:

We may assign to your profile extra meta tags (little content descriptors) to assist us in managing our data.
We may use web beacons to track who opened our emails and clicked links to measure campaign performance and improve features for you. We also use web beacons in emails to create reports about campaign performance and determine what actions you took.
In the event that you no longer engage with our content or services, you will be tagged as such. If, after an arbitrary time you fail to re-engage, you may be automatically removed from our systems as further processing of your personal data is no longer necessary.

Third Party Raptive Advertising

This Site is affiliated with CMI Marketing, Inc., d/b/a Raptive (“Raptive”) for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: https://raptive.com/creator-advertising-privacy-statement/